FAQs

If you have a query or would like to provide us with feedback on any of the products and services listed on this site we encourage you to contact BlueScope Steel Direct on 1800 800 789 or use our Contact Us form.

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Although we have tried to answer any possible questions that may arise when you visit us online, we realise that every visitor is unique with individual preferences.

If you have a query we have not covered please contact BlueScope Steel Direct on 1800 800 789 or use our Contact Us form.

FAQ stands for Frequently Asked Question.

The BlueScope Steel site was designed to address your requirements. Two of the most important were: to make the information quick and easy to find, as well as make the overall experience of visiting our site pleasant and most importantly FUN! Our aim is to provide you with just that.

The frequently asked questions on this website have been selected to assist you when using our site. Here you will find answers to the most commonly asked questions about BlueScope Steel.

If the answer you are looking for is not covered please contact BlueScope Steel Direct on 1 800 800 789 or use our Contact Us form.

The FAQ's part of the website will change regularly to reflect the questions raised by you.

Please send an email clearly stating the nature of your sponsorship request to [email protected]

The BlueScope Steel Brand and URL Use Guidelines should be carefully read and used as a guide.

If you agree with our terms please email: [email protected] outlining the content, images and brands you wish to use along with information about your organisation's site, url and context in which you will use BlueScope Steel's information.

Screw fixing may be required with some door jams. However most of the fixing of architraves and skirting, is generally done with great efficiency using nail guns that use hard nails instead of ordinary nails. Visit the tools you’ll need section to find the right tools and supplies for the job.

Some advantages for Builders, Home Owners and Designers, can be found at The Advantages of Building with Framing made from TRUECORE® steel.

Weathering steel grades include XLERPLATE® steel AS/NZS 3678 - WR350 and XLERPLATE LITE® steel AS/NZS 1594 - HW350.

BlueScope Steel does not recommend applying chemicals to hasten the weathering process and application of acid may pit the steel.

During normal conditions, the steel 'weathers' to an orange/brown patina. To maintain this patina, a clear lacquer can be applied but the coating must be maintained.

For more advice on weathering steel contact BlueScope Steel Direct on 1800 800 789.

There are generally two types of warranty available to consumers of BlueScope Steel products:

• A warranty against defects is known as a "Manufacturer’s Warranty", this covers the materials, such as COLORBOND® steel, that certain steel products are made from.
• A Performance Warranty, or "Express Warranty", assures consumers that the end product will perform as expected for a specified period.

For more details, such as whether a warranty is available for your desired application and product selection, the applicable terms and conditions or how to apply for the warranties, please talk to your supplier or go to our relevant product section of this website. In addition, consumers have rights under the Competition and Consumer Act 2010 which cannot be excluded, modified or restricted.

All coloured materials will change colour when exposed to UV light - the paint finish on your car, the clothes on your line, and so on. When it comes to steel building materials, the extent of colour change is influenced by factors such as the colour itself, the aspect, the design of the structure and the environment. Dark colours are inherently prone to more noticeable colour change than lighter colours. Individual perceptions also come into play. How you see colour can differ greatly to someone else.

COLORBOND® steel is not available in a low gloss finish. When addressing this question, it's important to understand that all materials are reflective to some degree. Reflectivity limits tend to restrict the opportunity to use light colours - which is at odds with good thermal efficiency design principles. Building owners should therefore be encouraged, rather than discouraged, to use products made from lighter COLORBOND® steel colours. Notwithstanding, we recognise these choices can occasionally cause concern to neighbours. But if homes and buildings are designed appropriately and considered on a case-by-case basis, there is room to use materials that ensure the building is thermally efficient and, at the same time, nobody is inconvenienced.

Note that if you are required to use a darker colour, you can have confidence in specifying COLORBOND® steel knowing that the chosen colour has been thermally optimised by the inclusion of Thermatech®.

For more information Download Technical Bulletin TB 28 - Building Materials and Reflectivity.

The solar absorbtance of COLORBOND® steel colours have been rated for the BCA and Basix classifications, see Solar Absorptance of COLORBOND® steel colours for NCC and BASIX.